When booking with Paradise Lapland (PL) all participants confirm that they
a) have read and accepted our booking conditions, cancellation policy and disclaimer.
b) every person that drives a snowmobile is minimum 18 years old, showed a valid driving license (mc, moped, car, snowmobile) to the guide before the tour and is wearing a helmet while sitting on a snowmobile. Without valid license guests can follow as a passenger if there is space on a snowmobile, if not they cannot follow on the tour.
c) are informed about that the aurora borealis is a natural phenomenon that can never be guaranteed or predicted for 100%.
Any cancellation fees will be determined with the date the letter/e-mail has been received by PL. Cancellation fees are written in percentage of the total tour price. Cancellation from date of booking until 3 days before date of the tour will be charged with the 20% of the reservation fee. Cancellation less than 3 days (72 h) prior to date of the booked tour and departure of the booked tour (NO SHOW) will be charged with 100%. The person proceeding the booking authorizes PL to – in case of cancellation – debit this amount from the credit card that is used for booking.
The guest(s) will receive a booking confirmation via e-mail from PL upon receiving reservation fee for a tour. It is your responsibility to be at the meeting point
Additional pickup details for all tours-Be ready outside your accommodation at pick up time.
If you do not show up for the pick up, you will be charged 100% of the cost. We will do our best to contact you..
We will not be able to wait for you if you are not at the meeting point at the right time.
In case PL cannot accept a booking, any money will be refunded directly.
PL cannot accept liability or pay any compensation in case of any event which we could not foresee or avoid. This may include – but is not limited to – extreme weather conditions, delay of public transport (flight, train, bus) to Kiruna, disease and all similar types of events outside of our control.
Pick up destinations for our tours are hotels/hostels in Kiruna. With booking of any tour while accommodated outside these settlements it is the guests own responsibility to arrange transfers to/from any agreed upon meeting point in Kiruna at own costs.
Booking of children under the minimum age for participation published for each tour will strictly disqualify from joining the tour but causing the full price for all persons related to the booking.
In case of any damage of our vehicles (snowmobile, car) during the tour, the person/persons that caused the damage is/ are required to pay 6000 SEK on the spot.
PL reservse the right to a) change the group size b) the place of the tour c) refuse a guest the right to drive a snowmobile if – in our opinion – there is any security risk. Guests who can not communicate in English, Swedish or any language spoken by the guide, are not allowed to drive a snowmobile and will join the tour as passengers instead. d) deny guests under the influence of alcohol from joining any tour.
All tours offered by PL are conducted at the guests’ own risk. It is the responsibility of the guest to be aware of their own limitations. PL disclaims any responsibility for any loss, accident, injury, damage, sickness or any other event beyond PL control. We require all guests to have sufficient medical and travel insurance.
All guests are required to pay attention to safety guidelines and follow instructions given by the guides. Failing to do so can result in severe danger and injury to the guest or 3rd parties and consequently guests will be excluded from the tour without the right for compensation of any kind or refund. Guests excluded from the tour face all charges at their own cost.
The bookings for our tours are not cancelable/refundable.
By booking a tour with PL participants agree to the terms and conditions written above.